Cancellation and Refund Policy

Last updated : May 23, 2025

At Web Service Experts, we are committed to delivering high-quality software development and digital solutions. This policy outlines our guidelines regarding project cancellations and refund eligibility for services rendered through our website or via direct agreement.

Interpretation and Definitions

Interpretation : Capitalized terms have the meanings defined below, applicable whether used in singular or plural form.

Definitions :

  • Company refers to Web Service Experts (“we”, “us”, or “our”).
  • Services means any software development, web development, mobile app development, or related digital services offered by the Company.
  • Website refers to Web Service Experts, accessible from https://webserviceexperts.com.
  • You refers to the client, user, or legal entity using our services.
Service Cancellation

You may request a cancellation of a project or service by contacting us via:

Cancellations must be requested in writing and are subject to approval based on the stage and scope of the work completed.

Refund Policy

We follow a transparent refund policy as outlined below:

  • Before Work Begins : A full refund is available if the project has not yet commenced.
  • After Work Has Started : A partial refund may be issued based on the amount of work completed. This will be calculated fairly and communicated transparently.
  • After Project Delivery : No refunds will be issued for completed projects or delivered services unless a specific clause is mentioned in a written agreement.

Refunds, if approved, will be processed within 14 business days via the original method of payment.

Non-Refundable Services
  • Custom software development services that are approved and delivered as per scope.
  • Services involving third-party costs or subscriptions paid on your behalf.
  • Consultation or strategy sessions once completed.
Disputes and Adjustments

If you are dissatisfied with the service provided, we encourage you to reach out. We are committed to resolving concerns through open communication and reasonable solutions.

Contact Us

For cancellation or refund requests, or if you have questions regarding this policy, please contact us: